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People brokers working in opposition to Telus Advantages, rather than keeping the old loyal customers they make them go away to look for other service provider
We are sorry to hear about each one of these issues you've got seasoned with the two tech support and billing. Make sure you send out us A personal message, and we’ll do the job to have you the assistance and adhere to-up needed to take care of these difficulties without delay.
@chris14 I desired to very clear up some inaccurate information. We will maintenance TELUS owned downed strains at no demand. We will only take away the line entirely for construction/renovation uses but there's a cost involved. We sent you A personal information in case you want to move forward with either state of affairs.
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at the Black Friday i referred to as Telus to obtain me a completely new cell line for my daughter if there's a offer like i obtained Formerly for my other Young ones as being a faithful customer with Telus.
Payment impacting improvements will require a cell phone call but in advance of performing that, have you experimented with the payment arrangement choices on-line?
after the agent review my account he claimed I am unable to give you a offer or credits like you have now with your exiting account, so i just gave up and hangup the mobile phone.
The TELUS staff acknowledges that our do the job spans a lot of Territories and Treaty locations and we've been grateful for the normal Expertise Keepers and Elders who're with us now, anyone who has long gone ahead of us and the youth that encourage us.
so i called the customer server (Jane) to unravel the issue right after describing your situation and what It can be occur, The agent just facet along with her partner and she lied in regards to the credits and special discounts they faraway from my account as a faithful customer with Telus and he or she stated the credits expired and no more accessible, she Consider i'm Silly, Should the discounted has expired i should really begin to see the expiration day on my Invoice like i see on home service bill.
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I would love a call from someone who has some choice creating electric power on how I can shut my accounts and be carried out with Telus.
Hi @Ben708 we definitely value your loyalty with us and we want to enable. Make sure you regulate your inbox for a concept from us
The TELUS workforce acknowledges that our perform spans a lot of Territories and Treaty spots and we've been grateful for the normal Telus technical support Knowledge Keepers and Elders who are with us currently, anyone who has absent before us along with the youth that inspire us.
Yeah, I’m binding by a two yr contract sadly, I’m only four months in, but I did get someplace. I suppose The chief Workplace called me today so I have a cell phone discussion with him in an hour or so. We’ll see how that goes.